1. Introduction and Purpose

The Wellbeing Hub is a physical space to allow small charities and social enterprises that provide wellbeing services to co-locate.  

The Hub comprises:

• A hot-desking area

• Bookable meeting/counselling rooms

• Rentable offices for teams of 3 or 4 people each

The Hub also hosts a programme of events related to wellbeing, which are run in the evenings, at the weekends and - occasionally - at lunchtime.

Use of the facilities is reserved for Hub members, although most of the events are open to the public.

The Hub’s ongoing costs are shared by members and kept to a minimum by donations and the invaluable contributions of volunteers.

There are three kinds of membership: 

1. Events - individuals who provide regular financial support to enable the Hub's programme of wellbeing-related events

2. Co-Working - individuals who want to co-locate alongside other providers of wellbeing services.

3. Tenant - small charities and social enterprises that provide wellbeing services who want private offices for teams of 3 or 4 people

The Hub is designed to feel welcoming, calm, inclusive, and human. It exists to strengthen the community wellbeing ecosystem by providing a stable home for charities, social enterprises, practitioners, and community organisations to work, meet, collaborate, and deliver services.

2. Definitions

In these Terms:

• Hub / Premises means the Wellbeing Hub at 19 Commercial Buildings and any associated spaces made available to members.

• Member means a person or organisation who has been accepted into the membership scheme and is in good standing (including being up-to-date with payment).

• Management means the entity responsible for day-to-day operations and governance of the Hub (including any staff or appointed representatives).

• Shared areas means the open-plan workspace, kitchen, lounge areas, circulation areas, and other communal facilities.

• Bookable rooms means the two meeting rooms available to reserve via the shared calendar.

• Events programme means Hub-hosted or Hub-approved public events and gatherings.

3. Membership: Who the Hub is For

Membership is intended for people and organisations working in mental health, wellbeing, community development, inclusion, arts-based wellbeing, and related social impact fields - particularly those connected to charities, social enterprises, and community initiatives.

Membership is not a general public “desk subscription.” The Hub exists to support a specific community and purpose. Management may refuse membership or discontinue membership if a member’s activities do not align with the Hub’s mission, values, or safe operation.

Membership is personal to the member and cannot be transferred, sold, or shared. If an organisation is a member, it must clearly identify which named individuals are authorised to use the space.

4. Hours of Use and Access

Standard Hours (Quiet Desk Use):

• The Hub shared workspace is available for quiet desk use during standard hours: 8:30am–5:30pm, Monday to Friday, excluding public holidays.

Member Access During Standard Hours:

• Members may use the shared workspace at any time during standard hours, subject to the occasional need to close or repurpose parts of the space for events, maintenance, safeguarding reasons, or private bookings arranged by the Hub.

Private Events Overlapping Standard Hours:

• From time to time, private events may be scheduled that overlap with standard hours. If this affects the main shared workspace, members will be notified in advance and may be asked to vacate the main space for a defined period. Management will make reasonable efforts to minimise disruption.

Public Events Programme:

• Members may attend Hub public events. These will generally take place outside standard hours and will be published in advance. Attendance may be free or ticketed depending on the event.

Public Holidays and Closures:

• The Hub is closed on public holidays.

• Management may close the Hub temporarily for maintenance, safety reasons, or operational needs. Members will be notified where reasonably possible.

5. Code of Conduct

Because this is a wellbeing-focused environment, conduct expectations are high. Members must help create a calm and respectful atmosphere.

You must:

• Treat all people in the Hub with respect, fairness, and dignity.

• Support an inclusive, welcoming culture for people of all backgrounds and identities.

• Be mindful that some people in the space may be experiencing stress, distress, grief, trauma, or vulnerability.

• Use language and behaviour that contributes to safety and belonging.

You must not:

• Harass, bully, intimidate, threaten, or discriminate against anyone.

• Use hate speech, slurs, or sexualised/unwanted behaviour.

• Disturb individuals or the wider working community with conversation during standard working hours. 

• Engage in aggressive or disruptive conduct, including shouting or escalating conflict.

• Damage, steal, or misuse property.

• Bring the Hub into disrepute.

Boundaries:
The Hub is friendly and community-oriented, but not everyone will be open to conversation at all times. Respect others’ boundaries, privacy, and personal space.

If you witness a breach:
If something concerns you, please report it to Management (hubteam@wellbeinghub.je). Where appropriate, Management may offer mediation, issue warnings, or apply sanctions.

Enforcement:
Management may require a member or guest to leave the premises immediately if conduct is unsafe or disruptive. Serious or repeated breaches may lead to suspension or termination of membership.

Resolving concerns and conflict
Where concerns arise about behaviour, use of the space, or interpersonal conflict, Management will seek to address matters in a fair, proportionate, and timely way.

Where appropriate, this may include informal conversation, mediation, or agreed steps to resolve the issue. Formal action, including warnings or termination of membership, will be taken where behaviour is serious, repeated, or poses a risk to others or to the functioning of the Hub.

All concerns will be handled sensitively and, where possible, confidentially.

Equality and inclusion:
The Wellbeing Hub is committed to being an inclusive space that respects and values difference. Discrimination, exclusion, or harassment on the basis of protected characteristics or personal identity will not be tolerated.

Members are expected to contribute to a culture of dignity, respect, and belonging for all.

6. Health, Safety, and Wellbeing in the Space

The Hub is committed to creating a physically safe and psychologically supportive environment. Members must act responsibly and follow any health and safety instructions.

Fire and emergency safety:

• Familiarise yourself with fire exits and evacuation routes.

• Do not block corridors, exits, or stairwells with bags, furniture, or equipment.

• In an emergency, follow evacuation procedures and staff instructions.

• Do not tamper with alarms, detectors, extinguishers, or emergency signage.

General safety:

• Take reasonable care of your own safety and the safety of others.

• Use equipment as intended.

• Report hazards, faults, or incidents to Management promptly.

• Do not overload power sockets or use unsafe electrical devices.

• Do not undertake activities that create significant risk without prior approval (e.g., using power tools, solvents, open flames).

Cleanliness and hygiene:

• Keep your workspace tidy.

• Clean up spills and dispose of rubbish properly.

• Use shared kitchen spaces responsibly and hygienically.

• If you are unwell with a contagious illness, consider not attending the Hub to protect others.

Wellbeing expectation:
This is a wellbeing setting. Members should avoid behaviour that undermines the emotional safety of the space (e.g., hostile conflict, unsafe substance use, intrusive questioning, or pressuring others to share personal information).

7. Safeguarding

The Hub may host events, services, or activities that involve vulnerable adults or young people. Members and organisations working with vulnerable groups must follow appropriate safeguarding standards.

Key principles:

• The safety and dignity of vulnerable individuals is paramount.

• Any suspicion of harm, exploitation, grooming, abuse, neglect, or coercion must be taken seriously.

Responsibilities of members delivering services:
If you provide services involving vulnerable adults or young people it is your responsibility to:

• Ensure you have current relevant safeguarding training.

• Ensure appropriate and current checks (e.g., DBS or equivalent where required) are in place.

• Follow your organisation’s safeguarding policies and professional standards.

• Maintain appropriate boundaries and avoid unsafe one-to-one situations where this is not professionally managed.

• Ensure consent and supervision arrangements are appropriate.

Children on site:
Children under 18 are not permitted to roam the Hub unsupervised. If a child attends a session or event, the responsible adult/organisation must ensure appropriate supervision and safe conduct at all times.

Reporting safeguarding concerns:
If you witness or suspect a safeguarding concern in the Hub, you must report it immediately to Management (or the designated safeguarding lead, if applicable). Management will decide appropriate next steps, which may include contacting relevant safeguarding authorities.

8. Confidentiality and Privacy

Confidentiality is foundational in a wellbeing environment. Members must protect privacy in shared spaces.

Shared space discretion:

• Do not discuss sensitive client matters in open areas.

• Do not share information about who you saw at the Hub, what you overheard, or what services someone may be accessing.

• Do not gossip about members, visitors, or clients.

Phone calls and sensitive discussions:
If you need to take a private call or discuss sensitive matters:

• Use a bookable meeting room when possible.

• Speak quietly and use headphones.

• Avoid speakerphone in shared areas.

Data protection:
Members are responsible for their own data protection compliance. Keep personal and client data secure:

• Use password protection on devices.

• Do not leave confidential documents unattended.

• Avoid printing sensitive material unless necessary.

• Dispose of confidential waste securely.

Photography and recording:
Do not take photos, videos, or recordings in the Hub that include other people without their explicit consent. Management may occasionally document events for publicity; this will be done sensitively, with notice and consent practices.

Publicity and consent
Management may occasionally take photographs or recordings at Hub events for communications or promotional purposes.

Members may notify Management if they do not wish to be photographed, and this will be respected wherever reasonably possible.

Photography or recording by members that includes others is not permitted without explicit consent.

9. Use of Space and Booking Rules

The Hub is a shared environment. Fair use is essential.

Shared workspace:

• Hot-desking is first-come, first-served unless a dedicated arrangement exists.

• Do not “reserve” desks by leaving items on them for long periods.

• Clear your workspace at the end of the day.

• If you would like to use an additional screen or technology equipment you can leave them in the designated area at your own risk

Bookable meeting rooms:

• Two meeting rooms are available via a shared booking calendar.

• Members must book rooms in advance and respect booking times.

• Cancel bookings you no longer need to free space for others.

• Do not overbook or block rooms unnecessarily. Management may introduce limits if demand is high.

Room etiquette:

• Leave rooms clean and reset after use.

• Remove flipchart notes and confidential materials.

• Report any damage or issues.

Noise and quiet culture:
This is a wellbeing-focused space with a “calm by default” culture. Please:

• Keep noise low in the open-plan workspace.

• Use meeting rooms for longer conversations or group discussions.

• Be especially considerate near any rooms being used for confidential sessions.

Quiet use of shared workspace
During standard working hours, the shared workspace is intended primarily for quiet desk-based work.

Short, low-volume conversations are acceptable. Longer discussions, group work, or animated conversations should take place in bookable meeting rooms or other appropriate spaces.

Members are expected to remain mindful of noise levels at all times, particularly when confidential sessions are taking place nearby.

Storage and personal equipment
Storage space within the Hub is limited. Members may not permanently store personal belongings or equipment in shared areas without prior agreement.

Any items left in shared spaces for extended periods may be moved or removed by Management. The Hub accepts no responsibility for items left on site at members’ own risk.

Management may request that members remove belongings where space is required for operational or safety reasons.

10. Guests and Visitors

Members may occasionally host guests for meetings, subject to Hub rules.

Members remain responsible for their guests’ behaviour and adherence to Hub standards. Guests must:

• Be respectful and follow the Code of Conduct.

• Not disrupt the shared environment.

• Not access restricted areas without permission.

Management may restrict guest access during busy periods or when privacy/safeguarding needs require it.

Responsibility for clients and attendees
Members who bring clients, service users, or event attendees into the Hub are responsible for their conduct, safety, and supervision while on the premises.

Members must ensure that clients and attendees understand and respect the Hub’s expectations around behaviour, confidentiality, and use of shared spaces.

Public events are subject to additional event-specific arrangements and conditions as set by Management.

11. Payments and Billing

Payment method:

• Membership fees are paid by monthly standing order at this stage (until software is implemented).

• Payment must be made in line with the schedule provided by Management.

Late payments:

• If payment is missed, Management will contact the member.

• Access may be suspended if payment is not brought up to date within a reasonable period.

• Persistent non-payment is grounds for termination.

Fee changes:
Management may revise fees with notice. Where possible, changes will be communicated at least 30 days in advance.

12. Termination, Suspension, and Notice

Member termination (leaving voluntarily):
Members may cancel membership by giving 30 days’ notice in writing, unless otherwise agreed.

Termination or suspension by Management:
Management may suspend or terminate membership with immediate effect if:

• There is serious misconduct or harassment.

• There is a safeguarding risk.

• There is illegal activity or serious breach of safety.

• Fees remain unpaid after reminders.

• Behaviour repeatedly undermines the culture and functioning of the Hub.

Where appropriate, Management will provide warnings and an opportunity to remedy issues. However, for serious issues (especially safety, harassment, safeguarding, or illegal activity), immediate termination may apply.

13. Prohibited Activities and Restrictions

The following are not permitted:

• Sleeping or residential use of the premises.

• Illegal activity of any kind.

• Use of banned substances 

• Possession of weapons or dangerous materials.

• Smoking or vaping inside the premises.

• Intoxication or behaviour that compromises safety or wellbeing.

• Animals or pets, except assistance/service animals.

• Unapproved large gatherings or events.

• Activities that create nuisance to neighbours or other building occupiers.

Alcohol and substance use

The Wellbeing Hub is a wellbeing-focused environment. Alcohol may only be consumed as part of Hub-approved events and only with the prior agreement of Management.

Alcohol is not permitted during standard working hours. Intoxication of any kind is not acceptable at any time.

The use, possession, or distribution of illegal or banned substances is strictly prohibited on the premises and will result in immediate termination of membership.

14. Member Responsibilities for the Space

Members must:

• Keep spaces tidy and leave shared areas clean.

• Respect shared resources and treat furniture/equipment carefully.

• Report damage, hazards, or maintenance needs promptly.

• Use the booking system responsibly.

• Help maintain a welcoming culture by being considerate and cooperative.

15. Liability and Disclaimer

The Hub aims to provide a safe and supportive environment, but members use the premises at their own risk.

Personal belongings:
Members are responsible for their own property. The Hub is not liable for loss, theft, or damage of personal items.

Injuries and incidents:
The Hub is not liable for personal injury, illness, or accidents unless caused by Management’s negligence. Members must take reasonable care and follow safety guidance.

Service interruptions:
The Hub is not liable for interruptions to utilities, internet, access, or facilities due to maintenance, events, emergencies, or circumstances beyond reasonable control.

Professional services:
Members delivering therapeutic or professional services do so independently. The Hub does not supervise or take responsibility for those services, their outcomes, or professional conduct (beyond enforcing these Terms for safe use of the space).

Independent services and no endorsement
Membership of the Wellbeing Hub does not constitute accreditation, endorsement, or validation of any member’s professional practice, services, or activities.

Members deliver services independently and are solely responsible for the quality, appropriateness, and outcomes of their work.

The Hub does not assess, supervise, or guarantee the professional conduct or therapeutic outcomes of services delivered by members.

16. Changes to Terms and Communications

Management may update these Terms to reflect operational learning, safeguarding needs, legal compliance, or community feedback. Updated Terms will be communicated to members and will apply from the stated effective date.

17. Contact and Reporting

Members should contact Management for:

• Reporting concerns (conduct, safeguarding, safety, maintenance)

• Booking issues or disputes

• Payment queries

• Suggestions for improving the space or community culture

Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of Jersey.